The best and easy way to order tropical and cold water fish
Very often, even customers with a lot of experience in this sector, when they are about to import tropical fish for the first time, do not know how to proceed in the best and easiest way.
Maipenrai Aquarium Tropical Fish Exporter, in addition to offering healthy and quality fish, always offers all the necessary assistance.
In any case, below we summarize the basic concepts and steps to best guide customers towards this simple process.
1) Check that you have all the necessary requirements to import tropical fish from Thailand (licenses, permits, authorizations, etc.)
2) Each airline has a so-called pivot, i.e. a minimum quantity that can be accepted for carriage: normally this quantity is never less than 100 kilos (5 boxes), but, in some periods of the year, it can be even higher.
Independently verifying the achievement of this minimum quantity is very simple: each species present in our list is divided into minimum salable units (1/8, 1/4, 1/2, 3/4, 1) and it is sufficient to add these units to reach the amount of fish needed to fill a box
3) Verify that you have adequate structures and skills to receive the fish in the best possible way after importation (the journey, as is known, is a very high stress factor for fish and it is necessary to prepare all the precautions for it to get better )
4) Proceed with sending the order: at this point we will reply quickly with a proforma invoice including shipping costs and all ancillary costs (packaging, airport transport, cost of the waybill (AWB) etc.
5) Interact with a customs clearance agent at least one week to get the assistance needed to make sure everything is in order by the time of the final fish receiving process
6) After completing the customs procedures, inform us of the exact collection time and check the packages (in case there is any damage, we advise you to inform us promptly).
7) Once it reaches your company, we advise you to start the adaptation process as soon as possible, starting with those species and varieties that can be more sensitive and delicate during transport (large size Oranda, Tigerfish, Arowana etc ) carefully checking, in addition to the water values, also the temperature of the final tank.
8) In the event of a fatality on arrival (DOA) - normally well below 5% - we ask our customers to take photos or videos as detailed as possible if possible in order to be able to proceed with the complaint procedure. Thank you to which they will be able to immediately receive a credit referring to the losses of fish suffered
